Rooster Terms and Conditions

Welcome to Rooster Online Casino. These Terms and Conditions govern your use of our site, games and services at rooster.bet. By creating an account with us, you confirm that you have read, understood and agreed to the terms set out below. Where our English terms conflict with any translated version, the English text shall prevail.

Who We Are

Rooster Online Casino is operated by Novatrix SRL, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2, granted under the Computer Gaming Licensing Act 007 of 2005 through the Offshore Finance Authority of the State of Anjouan and supervised by Anjouan Licensing Services Inc. Our licence does not authorise us to offer services in Australia, Comoros, France, the Netherlands, Spain, the United Kingdom, the United States, or in any FATF-blacklisted or sanctioned jurisdiction.

Eligibility and Account Rules

We only permit access to players who are at least 18 years old or of legal age in their country of residence, whichever is higher. At Rooster, we allow only one account per player. If you attempt to open or operate multiple accounts, we reserve the right to terminate your access and suspend all pending and future payouts. Where we detect an overlap of IP addresses between two or more accounts, we may confiscate funds and suspend access, and such decisions are final and not subject to appeal. Our platform is intended for personal, non-commercial use only.

We restrict registrations from a long list of countries, including Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, France, Germany, the Netherlands, Poland, Russia, Spain, Switzerland, Ukraine, the United Kingdom, the United States and others listed in our full restricted countries policy. Players connecting via VPN are not permitted, and by registering with us, you confirm that you are not using one.

Deposits and Withdrawals

We require a minimum deposit of EUR 20 or the equivalent across all supported methods, including Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity and selected cryptocurrencies. All deposits processed through our systems are instant and free of charge, and we do not accept third-party payments. Before you can request a withdrawal, you must have deposited at least the EUR 20 equivalent, even if a crypto method would otherwise permit a smaller deposit.

Our minimum withdrawal amount is EUR 20 or USD 20, with regional equivalents such as NOK 200, CAD/NZD/AUD 30, JPY 2,800 and ZAR 350. Bank transfer withdrawals require a minimum of USD 500. Processing times vary: Visa and Mastercard take 1 to 3 banking days, while Apple Pay, Google Pay, Paysafecard, Neosurf, Postepay, MiFinity and all cryptocurrencies are processed instantly. Bank transfers may take 3 to 5 banking days. We apply weekly and monthly withdrawal limits of EUR 5,000 and EUR 20,000 respectively (with corresponding equivalents in other currencies), though exceptions may be granted to our most active players. Where your total wagering since the last deposit is below three times that deposit, we may apply processing fees to your withdrawal.

Verification and Account Security

We may require identity verification before releasing any payout. This can include passport details, identity cards, proof of residence, source-of-funds statements, or video verification showing you presenting your documents. If we are unable to reach you by e-mail or phone within two weeks of your withdrawal request, we may lock your account for failing KYC. Winnings may be forfeited if complete verification is not provided within 40 days of our request. We reserve the right to close accounts and confiscate funds where players refuse to provide documents or where discrepancies arise between submitted documents and account data. Accounts that remain dormant for 12 consecutive months will be charged a monthly administrative fee of at least EUR 25 while the balance remains positive.

Bonuses and Promotions

At Rooster, we offer a welcome package of up to EUR 5,000 plus 300 free spins across four deposits, subject to a 40x wagering requirement. Our general bonus rules apply across all promotions: bonuses expire within 7 days unless stated otherwise, only one bonus may be active at a time, and deposit bonuses do not stack. We set maximum bet limits during wagering at EUR 5, USD 5, CAD/AUD/NZD 7.5, NOK 50 and ZAR 100; exceeding these limits, including through doubling features or bonus round purchases, will forfeit all related bonus winnings. Real money balances are always wagered before bonus funds. We automatically cancel a bonus when its linked balance falls to EUR 0.05 or below, and requesting a withdrawal before wagering requirements are met will void the bonus and any related winnings.

We calculate game contributions toward wagering as follows: slots contribute 100%, while baccarat, blackjack, hi-lo, video poker, roulette and poker contribute 5% each (except when played with a live dealer, which contributes 0%). For deposit match offers of 300% or above, the maximum withdrawable amount is capped at 10x the deposit. No-deposit bonuses and no-deposit free spins are capped at EUR 50 withdrawable, and all bonuses are unavailable to players from Israel, Spain, Sweden, the United Kingdom and the United States. We also exclude no-deposit bonuses and free spins for a number of additional jurisdictions listed in our Bonus Policy.

Players searching for a Rooster Bet Casino no deposit bonus or Rooster Casino no deposit bonus codes should review our current promotions page, as offers and codes change periodically. We advertise our welcome and reload offers, including Tuesday and Friday reloads, Lucky Spin, Lucky Box, the Bonus Shop, and our Referral Programme, which pays EUR 100 once a referred player registers, deposits and wagers through our link.

Games and Providers

We work with 173 game studios offering a combined library exceeding 16,000 titles. Our lobby includes slots, table games, a dedicated jackpot section, live casino games, and our own in-house House Specials collection featuring titles such as Baccarat, Crash, Mines, Dice, Limbo and Plinko. Our live casino is powered by leading studios including Pragmatic Play Live, Creedroomz, ICONIC21, Winfinity and others, offering live baccarat, blackjack, roulette, poker, game shows and more. All jackpot slots are excluded from bonus play across our platform.

Responsible Use and Platform Access

We provide our services through desktop web, mobile web, and a downloadable app accessible from our site menu. Our customer support team is available 24/7 via live chat with human agents, as well as by e-mail at [email protected]. We do not use chatbots for live chat support. We encourage all players to use our platform responsibly and to review our Responsible Gaming policy for tools and resources supporting safer play.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of our site after any such update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of your rights and obligations when playing at Rooster Online Casino.

Governing Law and Disputes

These terms are governed by the laws applicable to our licence issued under the Offshore Finance Authority of the State of Anjouan. Any disputes arising from your use of our services should first be directed to our support team for resolution. We aim to handle all player concerns promptly and fairly in accordance with the regulatory framework under which we operate.