Our Rooster Casino Responsible Gaming Promise

Our Commitment at Rooster Casino

We at Rooster Casino operate under licence No. ALSI-202508056-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, through the Offshore Finance Authority of the State of Anjouan and supervised by Anjouan Licensing Services Inc. Our licence holder, Novatrix SRL, is required to maintain fair and transparent operations, and responsible gaming sits at the core of that obligation. Our Rooster platform is designed for players who are at least 18 years old, or the legal gambling age recognised in their home jurisdiction, whichever is higher. We verify this during registration, and we reserve the right to request documentation at any time to confirm a player's age and identity.

We at Rooster Casino welcome players from Canada, New Zealand, Norway, Italy and Arabic-language markets, among others, and we tailor our site into English, English CA, English AU, English NZ, Norsk, Italiano, Francais CA and Arabic to make sure players understand our terms clearly. However, our services are not available everywhere. Our casino is restricted in a long list of territories, including Australia, Austria, Belgium, Brazil, France, Germany, the Netherlands, Spain, Switzerland, the United Kingdom, the United States and several others. Additionally, all bonuses are unavailable to players from Israel, Spain, Sweden, the United Kingdom and the United States, and no-deposit bonuses and free spins carry their own extended exclusion list. We enforce these restrictions strictly because responsible gaming also means operating only where we are permitted and equipped to do so safely. You can learn more about our current promotions on our Rooster bonus page.

Keeping Your Account Safe at Rooster Casino

One of the simplest ways we protect our community is by limiting every player to a single account. Our Rooster Casino rules state clearly that multiple accounts are not tolerated: if we detect more than one account linked to the same player, or an overlap of IP addresses between two or more accounts, we may confiscate funds and suspend access. These decisions are final and are made to protect the integrity of our games and the wellbeing of our players. We also require that our site be used strictly for personal purposes, never for commercial profit, which helps us keep the gaming environment genuine and controlled.

We at Rooster Casino do not allow the use of VPN software when accessing our platform. When you register with us, you confirm that you are not using a VPN, and this confirmation matters because it allows us to apply the correct regional rules, currency options and responsible gaming protections that are relevant to your actual location. Bypassing this safeguard undermines the very protections we put in place for you, so we ask every player to respect this rule.

Identity Verification and Fair Play

Before any payout from Rooster Casino, we may ask for identity verification. This can include passport details, identity cards, proof of residence and source-of-funds statements, submitted in Latin or Cyrillic script, or in some cases a video verification showing the player holding the requested documents. We believe this step protects not only our business but also our players, since it helps prevent underage access, identity theft and misuse of accounts. If we cannot reach a player by e-mail or phone within two weeks of a withdrawal request, we may lock the account for failing this verification. Winnings from bonuses or real-money play may be forfeited if complete information is not supplied within 40 days of our request. Where documents are refused or do not match the account details on file, we reserve the right to close the account and retain the funds. We know these measures can feel strict, but they exist to keep our community honest and our games fair for everyone.

Spending Awareness at Rooster Casino

We at Rooster Casino design our deposit and withdrawal structure to encourage mindful play. Every deposit method carries a minimum of EUR 20 or its equivalent, whether you use Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity or crypto such as Bitcoin, Ethereum, Tether, Dogecoin, Litecoin or Bitcoin Cash. We also cap withdrawals at EUR 5,000 per week and EUR 20,000 per month, with equivalents in USD, CAD, AUD, NZD, NOK and ZAR. These limits reset automatically and are calculated since your last successful cashout or the first day of the month, giving your account a natural rhythm rather than allowing unlimited, unchecked cashflows. We may make exceptions for our most active players, but the structure itself is intended to promote a steady, considered approach to your balance rather than impulsive movement of funds.

Our Rooster Bet Casino bonus terms also build in safeguards. We require that real money be wagered before bonus funds, we apply a maximum bet while wagering a bonus, and we auto-cancel a bonus once its linked balance falls to EUR 0.05 or less. If you request a withdrawal before wagering is complete, the bonus and its winnings are voided. These rules are not designed to be punitive; they exist to prevent bonus funds from encouraging chasing losses or escalating stakes beyond what is sensible.

Dormant Accounts and Long-Term Breaks

We understand that some players need a break from gaming, whether for a short period or much longer. If your Rooster Casino account remains dormant for 12 consecutive months, we apply a monthly administrative fee of at least EUR 25 while the balance remains positive. We mention this openly because we want players to be aware of how an inactive account is handled, and we encourage anyone stepping away for an extended period to manage their balance accordingly before doing so.